Question 1

Should I connect my balance to my existing account or should I create a new account?

Accepted Answer

That’s up to you and your employer. Some people prefer to connect their Just Eat Pay allowance to their professional email if their company provides the allowance. Your employer might also choose to set the allowance for company emails only.

Whichever option you choose, Just Eat Pay will be available for you.

Question 2

Where can I see how much Just Eat Pay balance I have?

Accepted Answer

You can view your Just Eat Pay in the Just Eat Pay section in the settings menu. You must be logged in to view your account. If you are not able to view it, please make sure you have activated your Just Eat Pay account via the activation email.

Question 3

There’s a sticker on the card that says, ‘Use at selected locations only’. What does this mean?

Accepted Answer

The card is limited to establishments that sell prepared meals and beverages, such as restaurants, cafes and bakeries. It cannot be used in locations that sell other items, such as supermarkets, clothing stores or petrol stations.
It is also limited to offline usage, meaning it does not work for online payments.

Question 4

Are the purchases I make with my card visible to my employer?

Accepted Answer

No, your employer will not be able to see what you have purchased with your card.

Question 5

I can't sign into my account. What should I do?

Accepted Answer

If you are the administrator, you can connect to the admin portal here at Just Eat Pay . Your Just Eat Pay balance can be found in your Just Eat account. If you are having trouble logging in to Just Eat Pay, you may need to recover your password.

Question 6

How do I activate my account for Just Eat Pay?

Accepted Answer

You can activate your Just Eat Pay account once your company's administrator has set up your balance. Click 'Activate now' in the activation email you receive. If you already have a Just Eat Pay account that your company's administratoristrator has registered, you will not receive an email. You can access your Just Eat Pay section on your account settings menu.

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