Businesses sometimes cancel orders when products are unavailable and there are no suitable substitutes, or due to extreme weather. Just Eat reserves the right to cancel an order if we or our couriers cannot contact the recipient.
Why was my order cancelled?
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Can I get an invoice for my order?
Yes. Please contact the business you ordered from for an order invoice. Contact our customer support team for details about the service and delivery charges for your order.
How do I know if my order went through?
In the email confirmation sent to you after you placed your order, select Track your order to confirm your order’s delivery status. You will also receive an SMS confirming your ord...
Can I return Groceries?
Yes. You can return or exchange non-perishable items by providing proof of purchase and following the return policy of the business you ordered from. Please contact our customer su...
Can I add delivery instructions to my order?
Yes. You can leave delivery instructions on the checkout page. Once your order is confirmed, changes cannot be made through Just Eat, but you can always contact the restaurant, sto...
Can I add preparation instructions to my order?
Yes. You can leave a note with preparation instructions on the checkout page. If you use the Just Eat app, look for the Add note section. On the website, look for the pencil icon. ...