The right gear, used the right way
When heading out on the road for a delivery, having the right equipment and using it correctly is key. How you manage your gear affects your safety, your ability to ride or drive confidently, and the quality of the food you deliver. A few extra moments of preparation can prevent accidents and help customers receive their orders in good condition.
Getting your thermal bags ready
Thermal bags keep restaurant partners' food hot and tasty, but positioning matters. In a car, if you put a thermal bag on the passenger seat, it can slide forward and interfere with your controls during sudden braking. Consider placing it on the floor behind the front seats or in the boot, and secure it so it cannot shift. On a motorcycle, moped, or e-bike, tightening backpack straps so there is no space between the bag and your back, or fastening the bag securely to the bike and testing that it does not move is good judgment. A loose or dislodged bag can unbalance you, spill food, or become a serious traffic hazard.
Loading your thermal bag correctly
Whether you are riding or driving, if you place heavy items at the bottom and stack upward so the lightest items are on top, you deliver amazing service. This creates a stable centre of gravity and prevents the load from moving unpredictably or spilling. Separating hot food from cold items where possible helps protect food quality.
Setting up and using your mobile phone
Using a secure mobile phone holder or cradling in a visible position for GPS guidance, without obstructing your view is good practice. Remember the law on distracted driving; handling or adjusting the phone while riding or driving is unsafe. Using a handheld phone while driving is illegal and carries an on-the-spot fine. Regardless of vehicle type, if you need to use your phone, you should pull over in a safe, legal place and make sure your vehicle is stationary. You should not accept an offer or browse the app while operating your vehicle or bike.
Support when you need it
If you have questions about delivery equipment or run into issues on a delivery run, reach out through the live chat feature in your app.
