🤔 Is the customer of age?
It’s against the law to hand over age-restricted items to anyone underage. You are legally required to check the customer’s photo ID before you make the handoff. The App will prompt you to enter the customer’s date of birth. You’ll have two attempts to enter it correctly. If you’re unsuccessful on the second try, you’ll need to contact Support to process a return of the age-restricted items. By law, you must ensure the details of the ID presented match the name of the customer who placed the order, as third-party IDs without a photo are not accepted.
🛍️ Delivering the Goods:
Alright, so you’re all set to deliver age-restricted items. When you accept an offer, the App will prompt you as usual. Keeping those special items tucked away safely in your thermal bags during pickup is good practice. When you arrive at the customer’s address, you need to follow all legal requirements.
❓ Legal Requirements:
By law, you must return undelivered age-restricted items to the vendor immediately.
If the customer is under the age of 18, you can politely point out that age-restricted items may only be served to customers over the age of 18. For support, contact the team using the chat function in the JET Courier App. The team will support you with the return process so you can fulfil your legal obligation to return the goods to the restaurant.
If for any reason you can’t complete an age-restricted item delivery or you have any other issues, please use the chat function in the JET Courier App to coordinate the return of the item.
